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Frequently asked questions

We're here to make your stay as comfortable as possible. On this page you can find the answer to the most common questions. If you have any other questions or special inquiries, get in touch and we'll do everything we can to answer your questions or accommodate your request.

General information

Check-in and check-out times

Check-in at The old Gin House is from 2:00 PM. We kindly request that you check out by 12:00 PM.

How to get to our hotel?

How do you get to our hotel?

FD Roosevelt Airport (EUX)
Access to St. Eustatius from St. Maarten's Princess Juliana International Airport (SXM). From here, Sint Eustatius is just 53 kilometers southwest of the coast of Sint Maarten (SXM), a short 15-minute flight to FD Roosevelt Airport (EUX) on Statia.

Makana Ferry
Reach St. Eustatius by ferry from several ports of call with daily services including St. Kitts (1 hour, 10 minutes), from Saba (1 hour) or St. Maarten (up to 3 hours). Click below for current rates, timetables and information.

Do you have a shuttle service?

No, we don't have a shuttle service. We can arrange a taxi for you to get you to the hotel.

Do you have a cancelation policy?

Cancellation and Booking Policy
A valid credit card is required to guarantee the reservation.

We will NOT charge your card until you arrive at the hotel.

If you need to cancel your reservation, no fees apply if you cancel more than 72 hours in advance.

For cancellations received within 72 hours of arrival or in the case of a no-show, we will charge for one night's stay.

For group reservations of 3 rooms or more, cancellation fees for the entire stay will be charged if no cancellation is received 7 days prior to arrival.

Room information

How are the room equipped?

All the room are 100% smoke free and equipped with a refrigerator, free WiFi, Nespresso Machine and cups, smart TV, ceiling fan, air-conditioning, hairdryer and a desk. Some rooms on the second floor have an extra single bed.

The Ocean View suites have a separate bedroom and an extra sofa bed in the Livingroom.

The apartment, has a separate bedroom, a sofa bed in the living. There is also a kitchen and kitchens supplies.

The Barrel House suite has a bedroom upstairs and downstairs there is a small kitchen.

Are pets allowed?

Pets are not allowed in the hotel.

What are the check-in and check-out time

Check-in at The Old Gin House is from 2:00 PM. We kindly request that you check out by 12:00 PM.