We're here to make your stay as comfortable as possible. On this page you can find the answer to the most common questions. If you have any other questions or special inquiries, get in touch and we'll do everything we can to answer your questions or accommodate your request.
Check-in at The old Gin House is from 2:00 PM. We kindly request that you check out by 12:00 PM.
How do you get to our hotel?
FD Roosevelt Airport (EUX)
Access to St. Eustatius from St. Maarten's Princess Juliana International Airport (SXM). From here, Sint Eustatius is just 53 kilometers southwest of the coast of Sint Maarten (SXM), a short 15-minute flight to FD Roosevelt Airport (EUX) on Statia.
Makana Ferry
Reach St. Eustatius by ferry from several ports of call with daily services including St. Kitts (1 hour, 10 minutes), from Saba (1 hour) or St. Maarten (up to 3 hours). Click below for current rates, timetables and information.
No, we don't have a shuttle service. We can arrange a taxi for you to get you to the hotel.
Cancellation and Booking Policy
Reservation & Cancellation Policy – Individual Bookings
Reservation Guarantee
A valid credit card is required to guarantee your reservation. Your credit card will not be charged before your arrival at the hotel.
Cancellation Policy
Free cancellation: Reservations may be cancelled free of charge up to 72 hours before the scheduled arrival date.
Changes and Cancellations
All cancellations and changes must be submitted in writing by email. The cancellation date is determined by the date the hotel receives the written notice. We recommend contacting the hotel as soon as possible if you need to change or cancel your reservation.
Reservation & Cancellation Policy – Group Bookings
This policy applies to all group reservations of three rooms or more at Old Gin House.
Reservation Guarantee
A valid credit card is required to guarantee the reservation, unless alternative payment arrangements have been agreed upon in writing with the hotel.
Deposit and Payment
A deposit of 10% of the total reservation amount is due three months prior to the scheduled arrival date. The remaining balance must be paid in accordance with the payment arrangements agreed upon in writing with the hotel.
Cancellation Policy
More than 72 days before arrival: The entire group reservation may be cancelled free of charge.
Changes to Group Reservations
Any changes to the number of rooms, number of guests, or length of stay must be submitted in writing and are subject to availability and approval by the hotel.
Reductions in the number of rooms or nights may be treated as partial cancellations and may be subject to the cancellation fees outlined above.
Cancellation Procedure
All cancellations must be submitted in writing by email. The cancellation date is determined by the date the hotel receives the written notice.
Acceptance of Terms
By confirming a group reservation, the booker acknowledges and accepts these reservation and cancellation conditions.
Thank you for choosing Old Gin House. We look forward to welcoming your group to St. Eustatius
All the room are 100% smoke free and equipped with a refrigerator, free WiFi, Nespresso Machine and cups, smart TV, ceiling fan, air-conditioning, hairdryer and a desk. Some rooms on the second floor have an extra single bed.
The Ocean View suites have a separate bedroom and an extra sofa bed in the Livingroom.
The apartment, has a separate bedroom, a sofa bed in the living. There is also a kitchen and kitchens supplies.
The Barrel House suite has a bedroom upstairs and downstairs there is a small kitchen.
Pets are not allowed in the hotel.
Check-in at The Old Gin House is from 2:00 PM. We kindly request that you check out by 12:00 PM.